For the purposes of EU and United Kingdom data protection laws ("Data Protection Legislation"), ClarityLinks is a data controller (i.e., the company that is responsible for and controls the processing of your personal information).
What information do we collect?
We use your personal information to carry out the obligations arising from providing and improving the Service. This section describes the types and categories of personal information we may collect, and how we may use that information.
INFORMATION YOU PROVIDE US DIRECTLY
We collect personal information that you provide when you sign up, enter your information into online forms, or otherwise use the Site and the Services. We use this personal information in a variety of ways, and this personal information includes the following:
When you create an account on the Service we collect your first name, last name, and email address;
When you order or use the Services, we will collect the information necessary to complete billing transactions, including your first name, last name, credit card information, and a billing address, which may be your personal address or the address of the company you are associated with;
There may be times where certain features and functionality of the Service are invite-only, and as a result, we may collect your first name, last name, email address, the URL of your company or entity you are associated with, links to social media accounts so we may contact you that way, and a mobile phone number we may send scheduling reminders to. We may also collect the email addresses of contacts associated with you that you would like to include in these invitations.
If you sign up for our mailing lists, provide feedback, or otherwise communicate with us, we may collect contact and business information from you, such as your first and last name, e-mail address, mailing address, one or more phone numbers and the company name with which you are associated with;
We also collect other types of personal information that you provide to us voluntarily, such as if you contact us via the Site or Service regarding customer support or if you ask other questions regarding the Services.
AUTOMATICALLY COLLECTED INFORMATION
When you use our Services, some information is collected automatically and is not provided directly by you. For example, when you access our Service, we automatically collect your browser’s Internet Protocol (IP) address, your browser type, the nature of the device from which you are visiting the Service (e.g., a personal computer or a mobile device), the identifier for any handheld or mobile device that you may be using, the web site that you visited immediately prior to accessing our Service, the actions you take on our Service, and the content, features, and activities that you access and participate in on our Service. We also may collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.
Our Services may collect information about your use of third-party websites that have enabled integrations with our Services, for example, whether you have clicked on an advertisement, the website address of the site that published this advertisement, and other associated information. This personal information may be combined with other information obtained from advertising networks and other sources to create more accurate data about your viewing and click-through activity with these advertisements. If you believe your personal information has been used in this manner, you should consult the privacy notices posted on the third-party sites for more information about the use of your personal information and your associated rights.
INFORMATION COLLECTED FROM YOU ABOUT OTHERS
If you decide to invite a third-party to create an account, receive an invitation for a demo, or otherwise interact with the Service, we will collect the third-party’s email addresses in order to send an invitational email to, and follow up with, the third-party. You should ensure that you know the third-party and they are expecting this invitation. In any case, you and/or the third party may contact us at contact@ClarityLinks.com to request the removal of this information from our databases.
COOKIES AND SIMILAR TECHNOLOGIES
Also, please be aware that third parties, such as companies displaying advertisements on the Service or the sites or services provided by third parties (“Third-Party Sites”) that may be linked to from the Service, may set cookies or use other means of passively collecting information about your use of their services, Third-Party Sites or content. We do not have access to, or control over, these third-party means of passive data collection.
COLLECTION AND PROCESSING OF SENSITIVE INFORMATION
The Service does not collect or process ‘sensitive information’ defined as data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation. As such, you should not provide any such information as part of your user profile, as part of any correspondence, or by any other means with your use of the Service.
How do we use personal information?
We collect personal information when you create an account with the Services, when you update your account information, or otherwise correspond with us. We use your personal information for the following purposes:
To facilitate the creation of your account with the Service, to secure and personalise your interaction with the Service, and to provide the Services you have requested;
To send you a welcome email to verify ownership of the email address provided when your account was created with the Service;
To send you administrative email notifications, such as security or support and maintenance advisories;
We may also use the personal information you provide to contact you regarding your use of the Service or to solicit feedback;
We link this personal information to data about the way you use our Service and the pages you visit to help enhance, improve, operate, and maintain our Service, our platforms, websites, and other systems;
To prevent fraudulent use of our Service and other systems;
To prevent or take action against activities that are, or may be, in violation of our Terms and Conditions or applicable law;
To display personalized or targeted content to you, and to display targeted advertising on third party websites;
For internal product development purposes to develop new products and services, and to improve existing ones;
To respond to your inquiries related to employment opportunities with us, or other general inquiries.
Legal basis for processing in the EU and the United Kingdom
If you are resident in the EU or the United Kingdom, we need to inform you about the legal basis on which we collect and use your personal information. In the EU and the United Kingdom, the purposes for which we process your personal information are:
Where we need to perform the contract we are about to enter into or have entered into with you for the Service;
For the purposes of legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal or regulatory obligation in the EU and the United Kingdom.
The legal basis depends on the category of personal information being processed, and the purpose for that processing. The following table indicates each category of personal information we process, and the legal bases we rely on to do so. Where legitimate interest has been used as the legal basis for processing, the specific legitimate interest we use has been described.
Please contact us if you need details about the specific legal basis we are relying on to process your personal information where one or more legal bases has been indicated.
Please be aware that if you opt-out of receiving marketing email from us, it may take up to ten business days for us to process your opt-out request, and you may receive marketing email from us during that period. Additionally, even after you opt-out from receiving marketing messages from us, you will continue to receive administrative and transactional messages from us regarding your use of the Service.
Links to external sites
The Service may contain links to other websites, products, or services that we do not own or operate. The Service also may contain links to Third-Party Sites such as social networking services. If you choose to visit or use any Third-Party Sites or products or services available on or through such Third-Party Sites, please be aware that this Policy will not apply to your activities or any information you disclose while using those Third-Party Sites or any products or services available on or through such Third-Party Sites. We are not responsible for the privacy practices of these Third-Party Sites or any products or services on or through them. Additionally, please be aware that the Service may contain links to websites and services that we operate but that are governed by different privacy policies. We encourage you to carefully review the privacy policies applicable to any website or service you visit other than the Service before providing any personal information on them.
How long do we keep your personal information for?
Aggregated and anonymised data that no longer identifies the user of the Service is maintained for the purposes necessary to provide the Service.
EU privacy rights
If you are located in the EU, you have the following Data Subject Access Rights with respect to your personal information that we hold:
Right of access. You have the right to access the personal information that we hold about you;
Right to rectification. You may have the right to require us to correct any inaccurate or incomplete personal information we hold about you;
Right to erasure. In certain circumstances, you may have the right to the erasure of your personal information we hold about you (for example where it is no longer necessary in relation to the purposes for which it was collected or processed);
Right to restriction. You may have the right to request that we restrict processing of your personal information in certain circumstances (for example where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information);
Right to portability. In some limited circumstances, you may have the right to portability which allows you to move, copy or transfer personal information from one organization to another;
Right to object. You have a right to object to us processing your personal information when the processing is based on legitimate interests and also to stop us from sending you direct marketing;
Rights in relation to automated decision making and profiling. You have the right not to be subject to a decision that affects you based solely on automated processing. We do not perform any automated decision making and profiling.
Where do we store and process your personal information?
Upon a request by Company, you agree to defend, indemnify, and hold Company and its other affiliated companies harmless, and their employees, contractors, officers, and directors from all liabilities, claims, and expenses, including attorney’s fees, that arise from your misuse of the Website or Services
Jurisdiction and Enforcement
As part of our participation in the Privacy Shield, we are subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC).
For European Union residents, you also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available at: https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
We have further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit JAMS at: https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.
Under certain conditions specified by the Principles, you may also be able to invoke binding arbitration to resolve your complaint.
How do we secure your personal information?
To help protect your data, we use commercially reasonable steps to protect the data that we collect, including your personal information. The reasonable steps include protecting this data against accidental loss, unauthorized use, disclosure, and restricting access to personal information by our staff. The Service is hosted by a third-party hosting company that we have determined maintains adequate security controls and utilizes TLS encryption for all internet communication with the Service. We also require all staff that administer and develop the Service follow industry-standard controls, including strong passwords, the use of anti-virus and anti-malware software, disk encryption and other best practices.
We use various 3rd party processors to enable us to provide the Service, and as part of our vendor due-diligence, we review the security controls these processors have in place and ensure they meet industry standards appropriate for the type of data we collect.
You should keep in mind, however, that the Service utilizes software, hardware, and networks, which from time to time require maintenance and experience problems beyond our control. Note that no data transmission over the public internet or encryption method can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk.
Updates to this Policy